Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Delivery Options at Fusion

At Fusion , we aim to make your online shopping experience smooth and enjoyable. To ensure your exquisite ceramic pieces arrive safely and on time, we offer a variety of delivery options tailored to your needs. Delivery Options

Standard Delivery Most ceramic items are shipped using reliable carriers like UPS, FedEx, or USPS. If you opt for express shipping, a Shipping and Handling fee will apply at checkout.

Standard Delivery (No Pre-Scheduled Appointment) Your order will be delivered by a freight carrier and left near your front door without requiring an appointment or signature.

Curbside Delivery With this option, the freight carrier will deliver your ceramic items directly to your driveway. You can choose a designated appointment time, and a signature will be required upon delivery.

Threshold Delivery This method provides delivery of larger ceramic pieces to the first dry area of your property, such as your garage or inside your front door. A designated appointment time is available, and a signature will be required.

Room of Choice Delivery For bulkier ceramic items, this option allows the carrier to bring your purchase into any room you specify, as long as there’s a clear and safe path. You can select a designated appointment time, and a signature will be required.

White Glove Delivery Our premium White Glove service includes delivery at your chosen appointment time, along with unpacking, setup, and inspection of your ceramic items to ensure they meet your expectations. This service also includes removal of packaging materials. Check the product page for any additional White Glove services included with your purchase.

For specific delivery options related to your ceramics, please refer to the Shipping and Returns section of the product page. In most cases, the delivery method is predetermined based on the item.

Thank you for choosing Fusion Ceramics! We look forward to enhancing your space with our beautiful products.

How Long Will It Take To Get My Package?

We’re excited that you’ve chosen to shop with us! Once you place your order, we’ll process it within 1-2 business days. After that, your ceramic items will typically arrive within 5-7 days, depending on the carrier and your distance from our manufacturing facility in China. Thank you for your support!

PAYMENTS

What payments methods are accepted

At Fusion , we’re dedicated to providing a seamless shopping experience for our customers in Saudi Arabia. We accept the following payment methods specifically for local merchants:

Mada Cards: We accept payments via Mada, the local debit card network. SADAD: Utilize the SADAD payment system for easy and secure transactions.

Bank Transfers: Direct bank transfers to local accounts are welcomed. Cash on Delivery: Enjoy the option to pay in cash upon delivery for added convenience.
We’re Here to Help ! Contact us

Main Menu