Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Delivery Options at Fusion
At Fusion , we aim to make your online shopping experience smooth and enjoyable. To ensure your exquisite ceramic pieces arrive safely and on time, we offer a variety of delivery options tailored to your needs.
Delivery Options
Standard Delivery
Most ceramic items are shipped using reliable carriers like UPS, FedEx, or USPS. If you opt for express shipping, a Shipping and Handling fee will apply at checkout.
Standard Delivery (No Pre-Scheduled Appointment)
Your order will be delivered by a freight carrier and left near your front door without requiring an appointment or signature.
Curbside Delivery
With this option, the freight carrier will deliver your ceramic items directly to your driveway. You can choose a designated appointment time, and a signature will be required upon delivery.
Threshold Delivery
This method provides delivery of larger ceramic pieces to the first dry area of your property, such as your garage or inside your front door. A designated appointment time is available, and a signature will be required.
Room of Choice Delivery
For bulkier ceramic items, this option allows the carrier to bring your purchase into any room you specify, as long as there’s a clear and safe path. You can select a designated appointment time, and a signature will be required.
White Glove Delivery
Our premium White Glove service includes delivery at your chosen appointment time, along with unpacking, setup, and inspection of your ceramic items to ensure they meet your expectations. This service also includes removal of packaging materials. Check the product page for any additional White Glove services included with your purchase.
For specific delivery options related to your ceramics, please refer to the Shipping and Returns section of the product page. In most cases, the delivery method is predetermined based on the item.
Thank you for choosing Fusion Ceramics! We look forward to enhancing your space with our beautiful products.
How Long Will It Take To Get My Package?
PAYMENTS
What payments methods are accepted
Mada Cards: We accept payments via Mada, the local debit card network. SADAD: Utilize the SADAD payment system for easy and secure transactions.
Bank Transfers: Direct bank transfers to local accounts are welcomed. Cash on Delivery: Enjoy the option to pay in cash upon delivery for added convenience.